As a new or existing customer choosing an iPhone 4, you'll need to use a new micro sim.
Just answer the question(s) below & follow the simple step by step guide on how to swap from a standard sim to a micro sim.
Are you an existing O2 customer?
Have you already got a micro sim?
Do you want to activate now or wait until you get your iPhone 4?
New Customers to O2
Buy your new iPhone 4 from O2 (on sale from 24 June). You'll get a micro sim when you buy iPhone 4 in the shop, right on the spot.
If you order iPhone 4 through customer service (or online, when it's available), your micro sim will come with your iPhone 4.
If you have pre-ordered iPhone 4 directly from Apple you can get an O2 micro sim from any O2 shop. Simply go to an O2 shop any time from Monday 21 June and sign up for the Simplicity for iPhone tariff. Make sure you tell the shop that your tariff is for iPhone 4 and they'll set you up with a micro sim.
If you order iPhone 4 through customer service (or online, when it's available), your micro sim will come with your iPhone 4.
If you have pre-ordered iPhone 4 directly from Apple you can get an O2 micro sim from any O2 shop. Simply go to an O2 shop any time from Monday 21 June and sign up for the Simplicity for iPhone tariff. Make sure you tell the shop that your tariff is for iPhone 4 and they'll set you up with a micro sim.
Install latest version of iTunes on your PC or Mac.
Remove the outer plastic portions from your micro sim and insert into your iPhone 4.
Find out more on how to do this.
Find out more on how to do this.
Connect your new iPhone 4 to your PC or Mac and follow the iTunes activation process.
If you've arranged to transfer your existing number from another network, this will happen up to five days from when you give us your PAC code.
I'm an existing customer and I've received a micro sim. I want to get ahead of the game and swap my sim before I buy my iPhone 4.
Write down the sim serial number (SSN) that's printed on your micro sim. It's a 19 digit number starting with 894411. You'll need this later.
Backup your existing phone and any contacts you may have on your current sim.
When you're ready you can activate your new micro sim.
Swap your sim here
This is where you'll need to enter the 'SSN' number you wrote down in step 1.
Swap your sim here
This is where you'll need to enter the 'SSN' number you wrote down in step 1.
Once you've completed the process to activate your new micro sim in step 3, your old sim will stop working (you'll be unable to make or receive calls). This should happen within 24 hours.
Once your old sim stops working, remove it from your phone. Then carefully remove the standard sim from the new micro sim carrier card and insert it into your existing phone.
Find out more on how to do this.
Find out more on how to do this.
If your existing phone is an iPhone then you may need to connect it to iTunes and reactivate.
When you buy an iPhone 4 from O2 you can take your micro sim out of your existing phone, remove the micro sim from within the standard sim and insert it into your new iPhone 4.
Find out more on how to do this.
If you order your iPhone 4 from our web shop or over the phone, there will be a micro sim in the pack with your new phone. If you've already swapped to a micro sim please ignore this sim & recycle it instead.
Find out more on how to do this.
If you order your iPhone 4 from our web shop or over the phone, there will be a micro sim in the pack with your new phone. If you've already swapped to a micro sim please ignore this sim & recycle it instead.
Finally, ensure that the latest version of iTunes is installed on your PC or Mac and connect your new iPhone 4 to iTunes to activate.
I'm an existing customer and I've received a micro sim but I'm going to wait until I get iPhone 4 to swap my sim.
Purchase your new iPhone 4 from O2 (on sale 24 June).
When you get your new iPhone 4 you'll receive a new micro sim with it. You can ignore the micro sim that we sent you previously & recycle it instead.
Write down the sim serial number (SSN) that's printed on your micro sim. It's a 19 digit number starting 894411. You'll need this later.
Backup your existing phone and any contacts you may have on your current sim..
Remove the micro sim from within the standard sim and insert it into your new iPhone 4.
Find out more on how to do this.
Your new micro sim won't be active yet.
Find out more on how to do this.
Your new micro sim won't be active yet.
Ensure that the latest version of iTunes is installed on your PC or Mac. You can then connect your new iPhone 4 to iTunes and activate.
Once your iPhone 4 has been activated by iTunes, request to swap from your old sim to your new micro sim.
Swap your sim here
This is where you'll need to put in the 'SSN' number you wrote down in step 3.
Swap your sim here
This is where you'll need to put in the 'SSN' number you wrote down in step 3.
Within 24 hours your old sim in your old sim card/phone will stop working and your new micro sim will be ready to use.
I'm an existing customer, I haven't got a micro sim yet
Buy your new iPhone 4 from O2 (on sale from 24 June). You'll get a micro sim when you buy iPhone 4 in the shop, right on the spot.
If you order iPhone 4 through customer service (or online, when it's available), your micro sim will come with your iPhone 4.
If you have pre-ordered iPhone 4 directly from Apple you can get an O2 micro sim from any O2 shop. Simply go to an O2 shop any time from Monday 21 June and bring along your pre-order confirmation email from Apple. You'll need to show it in order to get your micro sim.
If you order iPhone 4 through customer service (or online, when it's available), your micro sim will come with your iPhone 4.
If you have pre-ordered iPhone 4 directly from Apple you can get an O2 micro sim from any O2 shop. Simply go to an O2 shop any time from Monday 21 June and bring along your pre-order confirmation email from Apple. You'll need to show it in order to get your micro sim.
Write down the sim serial number (SSN) that's printed on your micro sim. It's a 19 digit number starting 894411. You'll need this later.
Backup your existing phone and any contacts you may have on your current sim..
Remove the micro sim from within the standard sim and insert it into your new iPhone 4.
Find out more on how to do this.
Your new micro sim won't be active yet.
Find out more on how to do this.
Your new micro sim won't be active yet.
Ensure that the latest version of iTunes is installed on your PC or Mac. You can then connect your new iPhone 4 to iTunes and activate.
Once your iPhone 4 has been activated by iTunes, request to swap from your old sim to your new micro sim.
Swap your sim here.
This is where you'll need to put in the 'SSN' number you wrote down in step 3.
Swap your sim here.
This is where you'll need to put in the 'SSN' number you wrote down in step 3.
Within 24 hours your old sim in your old sim card/phone will stop working and your new micro sim will be ready to use.
Sim swap for Pay & Go customers
After you're up and running with your new micro sim, it's a good idea to check your iPhone 4 data (APN) settings to make sure things like connecting to the internet work.
If you need help with this, visit our 'Changing Data Settings' page and follow the steps. It'll just take a minute.
