Delivery
We will deliver your order the next working day between 9am and 5pm at no extra cost providing you place your order before 4pm *.
At no additional cost you can select which working day you would like your phone delivered.
You can also choose to have your phone delivered before 10am on any working day or on a Saturday before 12 midday for an additional cost of £9.99
You can track the progress of your order online.
How will your order be delivered?
If you have purchased a handset it will normally be delivered by a DHL courier and you will be required to sign for the order.
If you have purchased a SIM card only, it will be delivered using Royal Mail first class post.
Where will my order be delivered?
To protect your goods, we will only deliver your items to your home address.
What time will my phone be delivered?
Your phone will be delivered between the hours of 9am and 5pm unless you have selected the "Before 10am" or "Saturday before 12 noon" payable delivery options. In some areas, DHL operate a local delivery service and can deliver up to 9pm. Within these time frames we are unable to specify an exact time that your phone will be delivered.
Does someone need to sign for my phone?
If your order includes a phone - because of its value - a signature will be required.
What happens if I am not at home to receive my phone?
If you are not at home to receive your phone, the courier will leave a card with details on how to contact them to rearrange delivery or to collect the phone from their depot.
Contact Us
If you have any questions once you have placed your order, then please contact O2 Customer Service on:
Pay Monthly customers: 0870 600 3009
Pay & Go customers: 08705 678678
1. Orders placed at the weekend or on a Bank Holiday will require at least one extra working day for delivery (for most postcodes, orders placed on a Saturday or Sunday will normally be delivered on a Tuesday).
2. Any unforseen stock shortages. If this happens, we will notify you of any delay.
3. Certain remote postcodes will require additional time for delivery.
4. If we cannot obtain immediate security clearance for payment of your order. The security of our customers is paramount so these checks are essential to combat fraudulent use of payment and address details.
